Returns & Exchanges
Due to the perishable nature of our artisanal chocolates, we are unable to accept physical returns; however, we are committed to ensuring your complete satisfaction with every order. If your confections arrive damaged or do not meet our quality standards, please contact us within 48 hours of delivery for a replacement or store credit.
Inspect Your Order
Upon arrival, carefully examine your chocolate box for any signs of heat damage or structural impact that may have occurred during transit.
Document the Issue
Take clear photographs of the damaged product and the shipping packaging to help our quality control team assess the situation.
Contact Customer Support
Email our team at [email protected] with your order number and the attached photos within two days of receiving your package.
Resolution Process
Once reviewed, we will issue a complimentary replacement shipment or provide a digital gift card for the full value of the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing