Frequently Asked Questions
Everything you need to know about our artisanal chocolates.
How should I store my Feve chocolates?
To maintain freshness, store your chocolates in a cool, dry place between 60-68°F (15-20°C). Avoid refrigeration if possible, as it can cause bloom or affect the texture; if you must refrigerate, keep them in an airtight container.
Do you offer shipping during warm weather months?
Yes, we use insulated packaging and cold packs during warmer months to ensure your chocolates arrive in perfect condition. We also recommend choosing expedited shipping to minimize time in transit.
Are your chocolates nut-free or allergen-friendly?
While many of our products do not contain nuts, all of our chocolates are produced in a facility that handles tree nuts, peanuts, dairy, wheat, and soy. Please check individual product labels for specific ingredient details.
What is the shelf life of your truffles and confections?
Our fresh ganache truffles are best enjoyed within 3-4 weeks of delivery. Our chocolate-covered nuts and bars have a longer shelf life of approximately 4-6 months when stored properly.
Can I customize a chocolate box for a gift?
Absolutely! We offer various curated collections, and for large or corporate orders, we can provide custom assortments and branded packaging. Please contact our support team for specialized requests.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if you are unsatisfied with your purchase, please contact us within 48 hours so we can make it right.